First Abu Dhabi Bank deploys Fenergo’s CLM solution to support clients

By Arya M Nair, Official Reporter
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FAB_Fenergo partnership
Rep.Image | Courtesy: WAM

First Abu Dhabi Bank (FAB), the largest bank in UAE, has integrated the software-as-a-solution (SaaS) CLM solution by Fenergo, the leading provider of digital solutions for Know Your Customer (KYC), Transaction Monitoring and Client Lifecycle Management (CLM), to speed up client onboarding and enhance its anti-money laundering (AML) compliance processes.

FAB could start onboarding new small to medium-sized business (SMB) clients within six months of implementing Fenergo’s API and configuration-first solution. In the coming months, FAB will roll out the platform to support corporate and institutional clients.

Fenergo, a SaaS CLM powered by Amazon Web Services (AWS), will enable FAB to deliver end-to-end digital client onboarding and risk assessment for sanctions, AML and KYC. This will allow FAB to straight-through-process its low-risk customers, enhancing onboarding efficiency and minimizing costs.

By deploying Fenergo’s CLM solution, FAB will gain a holistic view across every stage of the client’s life cycle, from initial client onboarding, regulatory compliance and maintenance and off-boarding. This will help the bank reduce silos, increase transparency and ensure greater cross-functionality between technology, data and operations teams.

Beyond delivering greater operational efficiency and regulatory certainty for the bank, Fenergo’s SaaS solution will enable FAB to stay abreast of the developing needs and expectations of customers. This will empower it to provide customers with a best-in-class client experience, a primary factor behind FAB’s decision to deploy Fenergo.

FAB is one of the most prominent financial institutions in the UAE, recognized for its commitment to providing outstanding customer service. As the preeminent bank in the country, FAB provides a comprehensive range of financial products and services to serve the diverse and growing needs of its clients.

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