KPMG in Kuwait enters into strategic partnership with ServiceNow

By Shilpa Annie Joseph, Official Reporter
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KPMG in Kuwait and ServiceNow have entered into a strategic partnership that would allow them to combine their technologies, industry expertise, and design to support organizations in their digitization journey and to achieve operational resilience and agility.

The alliance already existed globally and its activation in the Middle East will aim at providing more localized solutions to deliver superior experiences for businesses as well as their customers and employees.

The collaboration will allow KPMG and ServiceNow to support organizations grappling with challenges stemming from the rising demands of their clients and workforce for more agile service delivery, improved employee experience, and changing service delivery environments across front-, middle-, and back-office functions.

Speaking on the occasion, Mr. Majid Makki, Partner and Head of Management Consulting Technology Advisory, KPMG in Kuwait, said that, “The needs of the digital era are complex and constantly changing. Organizations across the world are finding it challenging to maintain their pace for digitalization and we want to help them address that.”

“This collaboration will allow us to leverage our combined experience and insight to meet evolving client expectations, increase speed to market, and make for business and strategic growth,” Mr. Makki noted.

The KPMG’s ‘Connected. Powered. Trusted.’ framework leverages the ServiceNow Platform to help organizations with their transformation for the digital era. The framework is designed to support clients in ensuring improved operational resilience as well as agility to navigate uncertainties, according to the company statement.

“We recognize that concerns in emerging technologies are inclusive of healthcare practitioners and will, therefore, continue striving to address them in a responsible, secure, and sustainable manner, with innovation and improved user experience at the helm of it,” added Mr. Makki.

Related: Dubai Chambers unveils ‘Service Excellence Program’ to improve customer service