FeatureMind launches in UAE to serve its clients in Middle East

By Shilpa Annie Joseph, Official Reporter
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FeatureMind, a leading provider of digital solutions within the retail environment, has announced its launch in the UAE in order to offer service to clients across the Middle East region.

According to the statement, FeatureMind will bring its expertise in delivering comprehensive end-to-end omnichannel support to businesses across the region, empowering them to elevate customer experiences and drive growth.

Furthermore, FeatureMind empowers businesses to create cohesive and personalized interactions, enhancing brand reputation and fostering long-term customer loyalty by providing innovative solutions that seamlessly integrate multiple communication channels.

This expansion follows news of FeatureMind’s latest partnership announcement with Timsoft Group, with further growth expected to continue throughout the year as operations expand into Africa with a planned center of excellence scheduled to open in Nigeria in the fourth quarter of 2023.

FeatureMind provides its clients with a complete end-to-end omnichannel support system, a more tailored and cost-effective approach. By integrating various communication channels, such as websites, mobile applications, social media, email, and chat, into a unified ecosystem, the platform enables businesses to offer seamless and consistent experiences across all touchpoints.

Leveraging advanced analytics and AI technologies, FeatureMind empowers companies to gain deep insights into customer behavior, optimize customer journeys, and deliver highly personalized interactions.

Mr. Edwin Stonestreet, Managing Director at FeatureMind, said that, “The retail industry in the Middle East is undergoing a significant transformation due to technological advancements. To achieve regional financial growth, retailers must adopt innovative strategies and overcome cultural differences and infrastructure challenges.”

“FeatureMind has been fortunate to receive support and cooperation from industry leaders and clients, who have played a vital role in shaping the company’s journey thus far. We are excited to continue supporting these partnerships and exploring new projects as we embark on this thrilling new chapter,” Mr. Stonestreet added.

Further, FeatureMind has delivered transformative digital experiences for Mamas&Papas, Bloomingdales, Mouwad, Graff, and several of the Gulf Marketing Group (GMG) brands across the region, as per the statement.

Related: ENOC pens strategic deal with RMPA to boost UAE’s retail infrastructure