DEWA unveils new innovative features to enhance customer service

By Rahul Vaimal, Associate Editor
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Dubai’s state-owned utility authority Dubai Electricity and Water Authority (DEWA) has introduced multiple innovative features for its consumption verification request service, using multi-resource scheduling and master data management.

Customers can use the latest ‘auto-scheduling’ option to arrange an appointment with real-time status alerts for a technical team visit. DEWA has also added the ‘Virtual Call Back’ feature for customers to book timings appropriate for them. It enriches their experience and reduces the number of consumer verification requests.

These features are part of the ‘Smart Living’ initiative to raise awareness among consumers, help manage their high electricity and water usage, and make effective conservation decisions without direct contact with DEWA.

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, outlined DEWA’s dedication to its Service Level Agreements (SLAs) for enhancing the quality and efficiency of digital and smart services for all stakeholders. It assures steady growth according to the best international practices, strengthening DEWA’s leadership and excellence, as well as consolidating the smart adoption of DEWA’s services, which has reached 98.6 percent in the third quarter of 2020.

Consumers can benefit from the ‘My Sustainable Living’ program to compare their consumption usage with similar homes. And, they can also use DEWA Store deals to purchase energy and water-saving devices.

DEWA offers an unconventional model of digital services through smart devices and programs that use Artificial Intelligence (AI), robotics, the latest disruptive technologies, and Fourth Industrial Revolution applications.

Also, DEWA encourages all its clients to complete their transactions through its smart app and website so that they can complete their transactions at any time and anywhere, saving time and effort.