The COVID-19 patients have a stressful time in the hospitals as they hope to recover while the plight of their families are no better as they are unable to even visit their loved one. Understanding this, Al Ain Hospital is providing these patients the opportunity to stay connected to their first-degree relatives virtually through video calls.
The hospital and its authorities stress that psychological well-being is as important as medicines and other physical treatments when it comes to recovery. The initiative can improve the morale of the patients hence, ensuring their holistic well being.
Mohammed Salem Thaaloub Alderei, Chief Operating Officer, Al Ain Hospital said: “With patient experience and comfort our top priority, we are committed to providing a unique model of care with a truly integrated approach that focuses on both medical and psychological wellbeing treatment methods. From the moment a patient walks through our doors, we are committed to providing a wholly holistic experience to ensure they are fully supported throughout their treatment journey.”
Abdulla Gharib Al Darmaki, Patient Experience Director commented, “We have introduced a new unit that comprises of members from the Patient Affairs and clinical teams, who, from 8 AM to 10 PM, are responsible for ensuring ICU patients have access to an easy and consistent method of remotely communicating with their family members. Not only does this provide patients with a large motivation boost, but it also allows the patients’ medical teams to focus solely on the patients’ physical needs and wellbeing.”
The unit comprises three nurses, doctors and four patient affairs employees.
Humaid Abdulla Al Shehi, Patient Relation Senior Officer, Al Ain Hospital, said: “The introduction of these communication services enable us to support our frontline staff as they focus on providing excellent care to our patients, while simultaneously elevating patients’ comfort levels and making sure that both their medical and non-medical needs are taken care of.”
Al-Ain has always led the path in providing quality medical support and innovative technological services. Even before COVID-19, the hospital had been studying ways to improve the psychological well being of the patients, especially elders, when they seek treatment with them.