Qatar’s QIB becomes 1st bank to offer AI virtual assistant in the region

By Shilpa Annie Joseph, Official Reporter
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Qatar’s leading and globally renowned digital bank, Qatar Islamic Bank (QIB) has launched a conversational virtual assistant armed with proprietary artificial intelligence (AI) and machine learning algorithms.

Through this, QIB has become the first bank in the country to offer AI virtual assistance to customers.

The bank has stated that the ‘Zaki,’ which means smart, is an additional communication channel through which QIB website visitors can interact with the bank. The newly introduced chatbot service is part of QIB’s ongoing efforts to provide innovative digital solutions that encourage customers and meet their ever-changing banking needs.

According to the company statement, “Zaki is designed to provide relevant and contextual responses to QIB existing and new customers’ queries more conveniently and instantly. Developed with customers’ daily banking requirements in mind, Zaki will allow customers to interact with the bank 24×7, and receive information or advice on their inquiries directly through AI and machine learning algorithms without the need to visit a branch or call the QIB call center.”

Zaki, which is currently hosted on the home page of the bank’s website, is available in Arabic and English and will continue to evolve in the future to interact with more requests and answer further inquiries from visitors.

As per the reports, visitors to the QIB website can now find answers to the majority of their general inquiries, as well as choose from a list of tailored products and request a call back from QIB’s sales team.

D Anand
D Anand
GM – Personal Banking Group

“We are proud to launch Qatar’s first conversational AI banking service in Qatar, enriching our banking services, and demonstrating our innovative approach to cater to the needs of our customers. Zaki lays a strong foundation for artificial intelligence-based voice and chat enabled ‘conversational banking’. Customers will always remain at the heart of our business. As we continue to progress by deploying new and innovative digital solutions and technologies, we remain customer-centric throughout. This conversational AI banking service is another testament to QIB’s leadership in digital banking in Qatar and beyond, as we thrive to continuously digitalize, simplify, and personalize the banking experience for our existing and prospective customers.”

Zaki will assist with transactions on the chat window itself in future releases. Customers will later be able to initiate transactions via voice or chat, adding an effective fast, and secure channel for banking with QIB and delivering the power of conversational banking in a very smart and secure manner. Furthermore, Zaki will be present in the future across various online channels, such as the QIB mobile App.

Related: QIB honored by Digital Banker Magazine for its innovative banking solutions