QIB rolls out new features to its mobile app to enhance customer experience

By Shilpa Annie Joseph, Official Reporter
  • Follow author on
Representational Image

Qatar Islamic Bank (QIB), the region’s leading digital bank, has launched six new features to its award-winning mobile app as part of its ongoing efforts to enhance and simplify the customers’ digital banking experience, in line with its digital transformation strategy.

QIB has launched the Instant School Fee Payment feature, allowing customers to instantly settle their children’s school tuition to pre-registered schools with QIB.

Available exclusively for QIB Personal Banking customers, the new feature is part of the bank’s ongoing efforts to provide customers with more personalized service through the QIB mobile app.

Additionally, the bank has introduced the Card Transaction Dispute feature, which allows customers to dispute debit or credit card transactions by specifying the reason for the dispute through the mobile app without the need to visit a branch or talk to a bank representative.

D Anand
D Anand
GM – Personal Banking Group

“We have been continuously introducing new and innovative features that are changing the way our customers experience the mobile app allowing them to have more control over their financial needs and making their online banking experience more personal and secure. As customers are moving to digital channels faster than ever, we will continue our efforts to expand the range of our services to cater to a broader segment and to keep meeting our customers’ needs.”

According to the statement, “To further enhance its customer-centric services, QIB introduced the Easy Cheque Clearing (Positive Pay) feature, which will ensure the clearing of cheques customers have issued to their beneficiaries in a fast and secure manner.”

The bank also introduced the Activation of Dormant Account feature, which allows customers who have dormant accounts with QIB to reactivate their accounts through the mobile app without the need to visit a branch or call the call center.

Furthermore, customers can now link or delink their debit cards to or from their current, saving, or Misk accounts, giving them more control when having multiple accounts with QIB.

“Putting customers at the heart of its digital transformation strategy, QIB introduced another new feature, the Instant Credit Card Against Fixed Deposit. The new feature allows deposit holders (Fixed Deposits or Certificate of Deposits) to get a credit card against blocking the credit limit from their deposit, instantly through the app,” as per the statement.

Related: Qatar’s Ooredoo & QNB develop new design for Nojoom-QNB Visa credit card