Amadeus & Bahwan Travel Agencies unite to boost customer experience in Oman

By Shilpa Annie Joseph, Official Reporter
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Amadeus, a global leader in travel technology dedicated to making the experience of travel better for everyone, has entered a strategic partnership with Bahwan Travel Agencies, a prominent player in Oman’s travel industry.

The collaboration aims to enrich Bahwan Travel Agencies’ product portfolio and elevate the customer experience in the Oman market. The partnership between Bahwan Travel Agencies and Amadeus represents a significant step forward for Oman’s travel industry, promising enhanced services, efficient operations, and a more customer-centric approach.

The partnership will see Bahwan Travel Agencies integrating cutting-edge solutions from Amadeus, including Amadeus Web Services, Selling Platform, and Productivity Suite. These state-of-the-art tools enhance operational efficiency, streamline the booking process, and empower travel agencies to provide more personalized and seamless services to customers.

The key solutions Bahwan Travel Agencies will implement are Amadeus All Fares for shopping and Amadeus Robotics for fare optimization. These will enable the agency to offer travelers comprehensive and optimized fares suited to the needs of travelers, ultimately enhancing their overall journey planning experience.

The partnership also delivers Amadeus Ticket Changer for faster, automated ticket re-issue and refund capabilities, Quality Control Smart Scripts, and other tools to ensure smoother and hassle-free operations.

Mr. Biju Antony, General Manager of Bahwan Travel Agencies, said that, “At Bahwan Travel Agencies, our commitment is to provide exceptional travel experiences for customers. Partnering with Amadeus aligns perfectly with our vision, as their solutions are renowned for innovation and reliability. We believe this collaboration will help us take our customer service to new heights and deliver seamless and personalized travel experiences.”

Mr. Ernesto Sanchez Beaumont, Managing Director of Amadeus Gulf, noted that, “Our solutions are designed to drive efficiency and elevate customer service, and we are confident that Bahwan Travel Agencies will greatly benefit from implementing these state-of-the-art tools, reinforced by our commitment to offering best of support to our clients.”

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