Dubai Duty Free offers a safe shopping experience

Dubai duty-free has opened partially and have come up with measures to ensure the safety of their shoppers amid the pandemic.

By Rahul Vaimal, Associate Editor
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After being temporarily closed since March 25, Dubai Duty is now welcoming traveling passengers after the partial re-opening of its retail area in Concourse B – West at Dubai International Airport (DXB).

Colm McLoughlin
Executive Vice Chairman and CEO
Dubai Duty-Free

“We were very pleased to receive the approval from the Government authorities to open our shops in Concourse B-West and we are happy to be back and serving our customers once more. We have been planning the re-opening since mid-April and have put in place an extensive range of sanitization and re-zoning measures that will ensure the safety of our customers and our staff.”

“We expect to open our retail operation in Terminal 2 later this week, so that is more good news for passengers flying on non-Emirates flights,” he added.

Dubai Duty-Free is taking all possible precautions to ensure the safety of its staff as well as passengers. They have introduced directional floor markings and wayfinding, a one-shopper one-trolley policy, the installation of plexiglass at the point of sale, cash and product sanitizing equipment. Customers are also encouraged to use contactless payments, where possible and are reminded of the need to follow these safety measures through in-store digital and print signages.

A Concierge Service has been introduced in Concourse B-West to assist customers with their purchases where the customer can simply order the products from the Concierge counter and get it picked up and delivered by the staff for payment.

They have even re-introduced its Click and Collect service, where the customer can order 48 prior to their travel and have it ready to be picked up at the Departure.