Enormous support to UAE sustainability offered by DEWA customers

Dubai Electricity and Water Authority (DEWA), has revealed that more than 400,000 residential customers had enrolled in its ‘My Sustainable Living Programme’ by the end of July 2020 since its initial launch in October 2018. 

The ‘My Sustainable Living Programme’ is part of the Smart Living initiative to boost awareness and support customers manage their high-usage of electricity and water, without the need to contact DEWA. This improves their experience and reduces demand on the ‘Verification of Electricity/Water Consumption’ service.

The exceptional response to the initiative can be contributed to DEWA’s efforts to promote conservation among different customer segments, especially the residential sector, and help them adopt a sustainable lifestyle innovatively and effectively.

The initiative has proved to be highly efficient in supporting customers with an integrated conservation plan to significantly reduce their water, electricity consumption and carbon footprint.

‘My Sustainable Living Programme’ offers several benefits and technical features to DEWA customers who can update consumption patterns, prepare a personal conservation plan, compare their household with other highly efficient homes in the same area, etc through logging in to their DEWA accounts on the website or smart app.

“We work in line with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to achieve sustainable development in all aspects, and the Dubai Clean Energy Strategy 2050, to make Dubai the city with the lowest carbon footprint in the world by 2050. We strive to enhance consumer behavior, in line with the Demand Side Management Strategy to reduce the demand for electricity and water by 30 percent in 2030.”

DEWA employs its website, smart app, email and text messages to interact directly with its customers which extends its offering with monthly consumption reports and awareness tips.