Dubai Electricity and Water Authority (DEWA) has secured the top position in 13 key performance indicators across its operations, reinforcing Dubai’s reputation for delivering world-class utility services.
The achievement, alongside leading regional performance indicators, highlights how the emirate measures excellence through operational impact, efficiency, and innovation rather than scale alone.
DEWA recorded the world’s lowest customer minutes lost for electricity, averaging just 0.82 minutes (49 seconds) per customer annually, and the lowest electricity transmission and distribution network losses at 2 percent. Water network losses reached 4.4 percent, among the lowest rates globally. The reliability and availability of Dubai’s power system exceeded 99.99 percent.
This achievement is supported by advanced smart technologies, including the Automatic Smart Grid Restoration System, which isolates affected feeders and restores service automatically without human intervention, ensuring uninterrupted service around the clock.
The Dubai Model, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE, and Ruler of Dubai, provides a practical framework that emphasizes translating ambition into tangible results, with rapid and precise execution serving as the defining measure of success.
The Dubai-It approach is reflected in the projects and initiatives of Dubai’s institutions, where ambition is translated into tangible achievements, and excellence is measured by speed of execution and quality of performance.
In this context, DEWA provides a practical model of this philosophy, transforming vision into world-class infrastructure, ideas into pioneering projects, and results into globally leading achievements and performance indicators.
Saeed Mohammed Al Tayer MD and CEO – DEWA
“The Dubai-It initiative is a renewed testament to Dubai’s limitless ambition. Whenever we believe that we have reached the summit, the initiatives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, open wider horizons, emphasizing that development is a continuous journey. At DEWA, we translate this vision into transformational projects and measurable outcomes, where time creates opportunities, ideas energize progress, and every achievement becomes the foundation for even greater accomplishments.”
“At DEWA, we adopt an integrated operational framework that combines clear vision, proactive planning, meticulous execution, and strategic partnerships to ensure measurable outcomes in the energy and water sectors. We continue to implement projects that go beyond meeting Dubai’s current demands to anticipate the needs of rapid economic and population growth, enhancing the emirate’s future readiness and consolidating its position as a global hub for sustainability,” added Al Tayer.
The Mohammed bin Rashid Al Maktoum Solar Park is one of the most prominent examples of the Dubai-It approach in the energy sector, transforming an ambitious vision into the largest single-site solar park in the world based on the independent power producer (IPP) model. The solar park’s total production capacity has reached 3,860MW and will exceed 8,000MW by 2030, surpassing the initial target of 5,000MW. This reflects Dubai’s ability to continuously raise the bar of ambition and transform plans into achievements that exceed expectations.
The fourth phase of the solar park serves as a global model for innovation, combining photovoltaic (PV) and concentrated solar power (CSP) technologies, and has secured four Guinness World Records. Meanwhile, the seventh phase further strengthens Dubai’s clean energy ecosystem through additional clean energy capacity and advanced energy storage solutions.
The IPP model adopted by DEWA to develop the Mohammed bin Rashid Al Maktoum Solar Park represents one of the most successful applications of the Dubai-It approach. It has transformed public-private partnerships into a key driver for accelerating project implementation, enhancing economic efficiency, and attracting global investment.
The model has strengthened investor confidence and attracted substantial investments from international developers and financial institutions, creating a highly competitive environment that has contributed to lowering the cost of renewable energy technologies worldwide and accelerating the deployment of clean energy projects.
Furthermore, DEWA continues to diversify energy sources through a balanced portfolio that includes solar power, CSP, battery energy storage technologies, and green hydrogen. These initiatives support the development of a more resilient, sustainable, and future-ready energy ecosystem.
