The Airports Council International (ACI) has awarded King Abdulaziz International Airport in Jeddah with the prestigious Level Three Accreditation under the ACI World’s Airport Customer Experience Accreditation Program, in recognition of the airport’s efforts to enhance passenger services, elevate travel experiences, and adopt international best practices in customer care and service quality.
The announcement was made during the Airport Experience Summit 2025 in Guangzhou, China, further highlighting the airport’s growing international standing. The Airport Customer Experience Accreditation by ACI World is also a global recognition of the airport’s comprehensive approach, which actively involves employees, partners, and passengers in shaping an exceptional travel journey.
The evaluation, based on clear metrics and internationally recognized standards, reflects the airport’s steady progress in implementing best practices, enhancing service quality, and elevating passenger satisfaction.
The accreditation also underscores the airport’s confidence and commitment to advancing toward a position of global leadership, showcasing its ability to compete with the world’s top airports and set new benchmarks in customer experience excellence.
Jeddah Airports Company (JEDCO) Chief Executive Mazen Johar emphasized that the prestigious accreditation by ACI World aligns with the objectives of the national aviation strategy, aiming to deliver top-tier services, enhance passenger experience, and strengthen the airport’s position among the world’s leading international hubs.
Johar praised the efforts of the work teams and partners in achieving the distinction. He emphasized that each new achievement further solidifies Jeddah’s role as a global destination, the gateway to the Two Holy Mosques, and a prominent regional hub aligned with Saudi Vision 2030, reflecting the Kingdom’s aspirations for a more prosperous future.
