Dubai-based SEDCO rolls out its new Self-service Kiosk for businesses

By Arya M Nair, Official Reporter
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Self-Service Kiosks
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SEDCO, a Dubai-based global leader in digital branch transformation solutions, has launched the CONSULTA130, a new self-service kiosk with improved capabilities for banks and other sectors, which supports several card-issuing suppliers.

The machine can onboard customers, scan and record any type of required Know Your Customer (KYC) data and then instantly print and issue debit, credit, or pre-paid cards, driving or car license cards, and loyalty cards.

The new CONSULTA130 Kiosk is part of the SEDCO CONSULTA Kiosks series. It has an elegant design and can fit in smaller spaces while keeping the key features alive, such as the virtual assistance, where customers can reach service agents through video call 24/7. 

The machine is specifically suitable for services that require time, like opening a new account, currency exchange, and issuing cheques. With an ADA-compliant design, the CONSULTA series provide equal access for people in wheelchairs.

Majdi Shawish
Majdi Shawish

“We are committed to providing a universal digital branch solution for all our customers. We have listened to their requirements and we are now able to deliver a product that supports all their needs. By offering innovative, self-service solutions, banks, public institutions, and other types of businesses can automate and elevate the customer experience anywhere anytime.”

Self-service kiosks can be set within its branch, or be made available in malls, airports, and other public places for easy and convenient access to services. The kiosks’ extensive support features enable customers in the banking sector, for example, to open new accounts, apply for new services, deposit cheques, print cheque books, apply for loans, pay bills, conduct video banking sessions, and much more.

SEDCO’s self-service solution offers, through its Business Intelligence (BI) tools, in-depth reports about the machines’ performance, revenue per transaction, customers’ traffic, services demand, inventory and cash management report, and many other reports. The solution also displays targeted ads to customers based on their interests and profiles, thus increasing cross-selling opportunities.

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