Emirates & AWS to develop immersive iXR platform to upscale crew experience

By Arya M Nair, Official Reporter
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Emirates_AWS partnership
Image Courtesy; Emirates Group

The Emirates Group, Dubai-based international aviation holding company, has collaborated with Amazon Web Services (AWS), in a move to embark on a futuristic, immersive digital journey to transform its employee experiences, a first for the industry.

Both organisations have signed an agreement to develop an immersive Extended Reality (iXR) platform and capability for the Emirates Group’s cabin crew, new joiners, and the wider industry partner community. 3D virtual hubs, virtual training, gamified environments, simulated experiences, all this and infinitely more are in the offing as the Group adds on ground-breaking features and technology to the platform.

iXR, powered by AWS spatial computing and artificial intelligence, will deliver technical capabilities with photorealistic experiences. Designed to meet employees on their stomping grounds, iXR experiences will be available across next-gen wearables and hand-held devices, including tablets and mobiles, with a consistent, hi-fidelity experience, streamed from the cloud.

In the first phase, iXR will have three distinct capabilities, a collaborative hub and social space, cabin crew training, and employee onboarding.

An Emirates Virtual Hub will welcome employees to engaging and interactive brand experiences.

iXR will introduce an unparalleled 3D interactive experience to the airline’s award-winning cabin crew by leveraging advanced technology to create a truly immersive environment. Here, crew will be transported into a meticulously constructed digital universe with virtual classrooms, engage with and learn from seasoned facilitators and peers, and navigate the intricate interiors of the airline’s flagship A380s and Boeing 777s.

The environment will feature cabin service trainers, photorealistic avatars, and spatial audio for an authentic, sensory experience that enhances Emirates’ hospitality ethos.

The hyperreal virtual world will enable the Emirates Group’s new recruits to quickly and visually learn more about the organisation and its extensive business, the people and its culture, their own roles, and living in Dubai. Embedded support services will create a seamless onboarding experience for successful candidates.

Adel Al Redha_Emirates_AWS Partnership
Adel Al Redha
COO – Emirates

“The Emirates Group is synonymous with innovation and for always setting the bar high in the aviation industry. Our vision is to build a meaningful, practical and rewarding XR capability that takes advantage of AI’s evolution. We are using XR capability that is scalable and spans across the breadth of our Group’s brands and businesses. In the first phase, iXR will help cabin crew interact and familiarise themselves with the platform in an interactive, high-fidelity 3D environment which they can explore at their convenience, leading to greater knowledge transfer and employee satisfaction. During this phase, we will also develop our employee experience using iXR to seamlessly assimilate our people within the Group’s business, community and culture.”

“iXR, which is on-track for launch later in the year, will establish us as the first and only airline with an embedded extended reality platform connecting its operations. It reflects our commitment to spearhead and entrench innovation and cutting-edge technologies in aviation for the benefit of our customers, communities and the industry,” added Mr. Al Redha.

Mr. Al Opher, VP of Professional Services, AWS, said that “Extended Reality (XR) is a rapidly emerging technology that will propel the aviation industry into the future. It will have a profound impact on training, design, and innovative service propositions in safe environments that are immersive, performance-oriented, and efficient. We are thrilled to support the Emirates Group’s transition into the 3D Web era by offering expertise in infrastructure, AI, and spatial computing solutions as well as our AWS Professional Services colleagues – global experts in these fields – to bring this technology to life. This collaboration will further equip Emirates employees to deliver unique and consistent end customer experiences. Together, we are revolutionising the travel industry and raising the bar for new, exemplary experiences.”

iXR will feature advanced technologies including Epic Games’ Unreal Engine, the world’s most open and advanced real-time 3D tool, offering developers flexible, scalable, secure, and reliable real-time capabilities on AWS’ cloud.

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