Kuwait’s Jazeera Airways has introduced new ‘Hayakom’ services at Jazeera Terminal 5 (T5), enhancing airport experience by offering personalized support for every traveler.
These cutting-edge services include Meet & Assist, Visa Delivery, Unaccompanied Minor (UM) care, and Special Assistance for passengers requiring additional support. The launch highlights Jazeera Airway’s commitment to enhancing passenger experience through innovation and personalized service.
Krishnan Balakrishnan Deputy CEO and CFO – Jazeera Airways
“At Jazeera Airways, we know that travel isn’t just about getting from one place to another – it’s about feeling comfortable, and at ease every step of the way. The launch of Hayakom services is a major milestone for Jazeera Airways as we continue to enhance our passenger experience through innovation and personalized service. With our in-house team managing these services directly, we can ensure a smoother and seamless travel experience for our valued passengers.”
From the moment passengers arrive at the airport, they can now enjoy a more personal, hassle-free journey with the help of Jazeera Airways’ dedicated Hayakom team. The services focus on helping individuals, families, unaccompanied children, and passengers needing extra support, ensuring a smooth and caring journey for all.
Located on the first floor of Jazeera Terminal 5 (T5), the Hayakom office provides passengers with easy access to professional and seamless in-house assistance tailored to their needs:
Meet & Assist: Provides personalized guidance through the airport on arrival or departure.
Visa Support: Ensures hassle-free visa delivery and assistance through immigration processes.
Unaccompanied Minors: Dedicated care for children between 5 to 12 years who are travelling alone.
Special Assistance: Support for passengers with specific needs, including visually or hearing impaired.
