Makkah Health Cluster’s two leading health facilities have achieved exceptional ratings in the implementation of human-centered healthcare standards, as evaluated by the Ministry of Health’s Patient Experience Department.
King Abdulaziz Hospital earned a remarkable score of ninety-five point eight seven percent, while King Abdullah Medical City received ninety-three point one nine percent, highlighting their ongoing commitment to improving patient experience and delivering high-quality, compassionate care.
According to the statement, the Makkah Health Cluster considers this achievement a strong testament to the strength and effectiveness of its healthcare system. It represents not only a milestone in service excellence but also a meaningful step toward the Cluster’s broader vision of enhancing the quality of life for the community it serves.
Furthermore, this success underscores a deep-rooted commitment to placing patients at the center of all healthcare services, while continuously striving to deliver integrated, specialized, and compassionate care that meets the highest standards of excellence.
This level of excellence is the result of ongoing efforts to foster a humane and supportive healthcare environment that holistically addresses the medical, psychological, and social needs of patients. Further, it reflects the Makkah Health Cluster’s dedication to building a patient-first system that not only delivers clinical care but also prioritizes overall well-being.
As per the reports, these efforts are fully aligned with the goals of Saudi Vision 2030 and the Health Sector Transformation Program, which aim to elevate healthcare quality, enhance patient satisfaction, and ensure equitable access to integrated health services across the Kingdom.
