Masdar City Free Zone has introduced a centralized digital platform ‘MasdarCom’ to connect companies operating within Masdar City, alongside 24/7 Customer Support Center.
These initiatives make Masdar City the first Free Zone in the UAE to launch them. The development falls in line with the UAE’s broader digital transformation strategy as well as Abu Dhabi’s Economic Vision 2030.
The newly launched MasdarCom enables businesses to promote services, collaborate with others, and manage transactions through a unified, innovative-focused interface. The platform can also be accessed by global users, strengthening the international visibility of the UAE-based enterprises.
The 24/7 Customer Support Center offers around-the-clock assistance to tenants via phone, email, Microsoft Teams, and self-service kiosks, covering an array of services such as licensing, visa processing, and payments
Ahmed Baghoum CEO – Masdar City
“MasdarCom is not just a platform. It is a transformative leap in how Free Zones support their business communities. As the first digital ecosystem of its kind in Abu Dhabi, MasdarCom reflects our vision to lead with innovation, streamline business operations, and enable companies to grow smarter and faster. Combined with the launch of our 24/7 Customer Support Center, we are ensuring that every business in Masdar City Free Zone has the tools, access, and assistance they need at any time. We are creating a connected, future-focused business community that reinforces Abu Dhabi’s position as a global hub for sustainable enterprise.”
As part of the event proceedings, Masdar City Free Zone has also sealed two MoUs. The first agreement, with Emirates NBD, aims to streamline the banking experience for businesses operating within the zone, while also setting the stage for joint initiatives and business development programs.
The second MoU, with technology firm Torry Harris Business Solutions, will create a framework for exploring co-marketing initiatives and leveraging digital tools that support entrepreneurs and SMEs in the Free Zone.
The Town Hall gathered government officials, industry leaders, and strategic partners for discussions centered on Abu Dhabi’s global economic positioning and the role of Masdar City Free Zone in driving sustainable, innovation-led growth. Panelists included representatives from ADIO, ADRA, Emirates NBD, Cell Lab 7, and The Catalyst.
These announcements highlight Masdar City Free Zone commitment to driving innovation, enhancing business environment while supporting the UAE’s economic diversification goals.
