Ooredoo Oman unites with Ericsson to enhance customer experiences

By Shilpa Annie Joseph, Official Reporter
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Oman’s customer-friendly communications provider Ooredoo Oman has partnered with Swedish multinational networking and telecom company Ericsson to migrate and consolidate its online charging system, making the customer experience even better.

As part of the collaboration, the customers of Ooredoo will benefit from the cutting-edge Ericsson Charging System, which will allow them to quickly retrieve and update account information, keep track of expenses, balances, and bonuses, and enjoy available items all online and in real time, all while avoiding “bill shock.”

The alliance is part of Ooredoo’s Transformational Strategy, which aims to create the foundation for the next age of the company’s Information Technology Architecture in order to promote the company’s purpose of enriching people’s digital lives.

Dr. Ahmed Abdullah Al Abri
Dr. Ahmed Abdullah Al Abri

“This strategic initiative is a necessity in today’s world, where we need to be constantly connected efficiently with our customers through across a number of channels by providing personalized and context-based interactions. We’re delighted to partner with Ericsson which will help us form a better understanding of our customer needs, expectations and experience, to support Oman’s digitalization vision 2040.”

Mr. Kevin J. Murphy, Vice President and Head of Global Customer Unit Ooredoo at Ericsson Middle East and Africa said, “We are proud of being a strategic partner of the Ooredoo Group and its operating companies, and are pleased with their confidence in our solutions.”

“This partnership will enable Ooredoo Oman to realize and create new opportunities, accelerate time-to-market and provide agile, reliable and scalable 5G services for its growing customer base. The latest Ericsson solutions will complement Ooredoo Oman’s digital transformation journey and will support Oman Vision 2040,” added Mr. Murphy.

Ooredoo’s goal has always been to give next-generation technology to its subscribers as the Sultanate’s data and digital experience leaders. It is positioning Oman strongly in the global race towards digital innovation by continuing to invest in the latest infrastructure and increasing the number of partnerships and collaborations.

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