Qatar Islamic Bank (QIB) has won the ‘Best Digital Bank in Mena Region’, ‘Best Digital Bank in Qatar’, and ‘Most Innovative Retail Banking App in Mena Region’ for its ambitious digital transformation plan at the Global Banking & Finance Review 2020 Awards.
“Winning these awards by Global Banking & Finance Review, substantiates the investments we’ve made towards our digital offering and recognises the successful results of our digital transformation strategy. Our recent investments in upgrading our digital channels and call centre capabilities to ensure individuals and companies can perform most of their banking transactions remotely are paying off and are being appreciated by our customers.”
“Our team continuously works on providing customers with technology-driven products and services that offer them a complete and convenient digital banking experience. Our online channels’ intuitive design enables our customers to find features easily and conduct any transaction in mere seconds in a secure manner. We remain committed to diversifying and enhancing our digital offerings, to always meet and exceed the expectations of our customers,” Mr. Gamal added.
These awards are a testament to QIB’s ambitious digital transformation agenda, which the bank has been busy working towards in the last two years, with the objective of developing a truly customer-centric business model, including a digital experience that differentiates the bank and addresses new financial behaviors.
Changes in customer demographics and behaviors are reinforcing the importance of mobile and online, as customers expect banking services to be available wherever they are, at any time, especially now more than ever with the global pandemic situation. With this in mind, QIB has continuously spent in improving their mobile application and online platforms to ensure individual and corporate customers have an easy, secure, and convenient banking experience, without the need to visit a branch.
Since its inception in 2011, the Global Banking & Finance Review 2020 Awards reflect the innovation, achievement, strategy, progressive and inspirational changes taking place within the global financial community. The awards were created to recognize companies of all sizes, which are prominent in particular areas of expertise and excellence within the financial world.