Saudi’s STC opts Ericsson for managed services in the Kingdom

By Shilpa Annie Joseph, Desk Reporter
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Saudi Arabia-based telecommunications firm, Saudi Telecom Company (STC) has selected Swedish networking and telecom company Ericsson as its managed services provider in the Kingdom.

As part of the agreement, Ericsson will deploy ‘Ericsson Operations Engine’ to improve STC’s network operations with the latest technology solutions to transform activities to a predictive and proactive automated operation.

The Swedish company will utilize its latest Artificial Intelligence (AI) powered software suite and machine learning tools and capabilities, to offer an integrated end-to-end managed operations service. The Ericsson Operation Engine will support activities in Network Operation, IT Operations, and Field Support and Maintenance for STC’s networks, covering technology domains from the core to access, including 5G.

The suite will further enable STC to sustain its network efficiency at the highest level and provide the best user experiences via transformation to a data-driven and proactive recognition of network and performance issues.

The agreement would enable STC to excel in its operational efficiency and digitization goals in support of the Saudi Vision 2030.

Bader Abdullah Allhieb
Bader Abdullah Allhieb
Operations VP
Saudi Telecom Company

“We are committed to providing a futuristic network that enables world-class experience for our customers in Saudi Arabia and this agreement shows our commitment in this direction. We are confident that this partnership with Ericsson will strengthen STC’s operational capabilities to improve our people’s quality of life and contributing to the economic and social development of Saudi Arabia in line with Saudi Vision 2030.”

Mathias Johansson, Vice President and Head of Saudi Arabia and Egypt, Ericsson Middle East, and Africa said, “Today’s network managed services agreement demonstrates STC’s continued confidence in our end-to-end solutions and IT operations. Through Ericsson Operations Engine, we will be able to develop data-driven insights to deliver enhanced performance focused on end-user experience. We will continue to work closely with STC to ensure consumers, enterprises, and society benefit from the new experiences, services, and capabilities enabled by 5G.”

Read More: STC to widen its data center portfolio with $270mn investment

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