Bahrain-based leading telecom company and a world-class digital enabler, stc Bahrain, has launched the region’s first unified automation and intelligence program “uNOC” in partnership with Huawei.
The program is the first-of-its-kind in MENA, utilizing cutting-edge technology such as artificial intelligence, machine learning, and automation. The initiative will use the highest level of digitization and automation in its operations to streamline and unify stc activities, as announced at the SAMENA Council’s Leaders’ Summit.
“uNOC” will enable services such as Communication Technologies (CT), IT, Business and International Wholesale to operate on a single platform with enhanced digital capabilities. With an aim to enhance user experience, the integrated platform will create a streamlined process that will enhance efficiencies across all operations.
“We are proud to be at the forefront of implementing Bahrain’s agenda to embrace digitization and incorporate new technologies. Through the launch of “uNOC”, we are advancing AI and machine learning technologies to enhance the user experience and maintain oversight on all stc operations via unification, automation and intelligence. We are proud to be working with our partners Huawei to continue pushing boundaries and accelerating transformation in the Kingdom to better serve our expanding services portfolio.”
“uNOC” will incorporate various operations such as unified service management (USM), unified workforce management and all online governance via intelligent dashboards. As an initial milestone, the platform will focus to promote “Zero touch surveillance” including the interconnection of processes across domains and one-click Operations visibility in near real time.
Currently, more than 60 percent of Operations & Maintenance (O&M) systems in the world run multiple isolated OSS systems. The O&M systems result in poor resource efficiency, slow processes, and incomplete end-to-end operations capabilities. stc Bahrain streamlined its processes by deploying them on a single and USM platform, with an ability to replace manual tasks with machines, resulting in high operations efficiency, higher network availability and data quality.