TDRA launches AI-supported version of UAE govt’s unified digital platform

By Shilpa Annie Joseph, Official Reporter
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UAE Telecommunications and Digital Government Regulatory Authority (TDRA) has launched the generative AI-supported version of the government’s Unified Digital Platform ‘’, which is considered the interface of the government’s digital presence and the access channel to the services offered by the federal and local government entities in the Emirates.

This move comes in the context of an ambitious plan that comprises a package of AI services that was launched by Mr. Talal Belhoul Al Falasi, Chairman of TDRA Board of Directors, and it is being implemented successively to keep pace with technological developments and improve the customer experience.

Majed Sultan Al Mesmar
Eng. Majed Sultan Al Mesmar
Director General – TDRA

“The UAE Government’s Unified Digital Platform,, represents the UAE’s digital presence. It is the most visited website in the country, as 20 million people use it annually to search for information and services that they need in their daily lives. With this vitality, the portal reflects the digital lifestyle in the UAE, where customers can obtain their services through digital channels, and access the information they want through a one-stop shop linked to the websites of all federal and local government entities. y introducing AI into the mechanisms of, we have taken another important step towards the digital future, through embracing the latest technologies to facilitate the lives of customers and enhance the concept of interactive government that puts the customer at the top of its priorities and provides an easy and fast user experience.”

“ is a key element in the UAE’s digital leadership, as it is included in international organizations assessments of digital government development level, including the UN E-Government Survey in which the UAE ranked first in the Arab region and the 13th globally in the development of digital government. It also ranked first in the Arab region and 12th globally in the Online Service Index,” Mr. Al Mesmar added.

The generative AI-supported version of the UAE Government’s Unified Digital Platform provides an interactive environment that allows users to obtain information and government services interestingly and interactively around the clock.

“Anyone can access all the information and services available in the platform, using UAE Pass to switch to the website of another government entity. Using UAE Pass will ensure that users will not need to repeat the registration process in more than one entity, nor will they need to memorize many passwords to shift between government websites, but rather browse smoothly and easily from one website to another,” as per the statement.

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