TELUS Digital Experience (TELUS Digital), a technology company specializing in digital customer experiences (CX), has entered into the Middle East region with the opening of a new Dubai office.
The expansion strengthens its commitment to supporting its clients around the world with innovative, AI-fueled solutions that drive customer engagement and a more efficient enterprise.
Dubai offers an ideal hub for TELUS Digital to provide end-to-end services through strategy, delivery, and managed operations – with expertise in digital strategy consulting and experience design, AI-powered automation, and customer experience modernization – all supported by its global team and delivery model.
This move is well-timed, with AI now taking center stage in the national strategies of Middle East countries. The region is committed to driving economic diversification and digital leadership. Notably, the UAE is set to emerge as a global leader in AI by 2031.
TELUS Digital Middle East is dedicated to supporting the UAE digital transformation goals and smart city initiatives. The company’s CX innovation capabilities help clients across sectors embrace responsible, AI-powered change.
Tobias Dengel President – TELUS Digital Solutions & WillowTree, a TELUS Digital Company
“Opening a local office in the Middle East is a natural step in deepening our presence in key growth markets. Across the Gulf region, there’s growing interest to work with full-service partners from the strategy development phase through to designing and building digital experiences, AI platforms, and customer solutions at scale. This is exactly where we excel. Our expert team located around the world brings together consulting and product strategy with deep expertise in AI, computer vision and automation to help our clients build intelligent, future-ready experiences. The Gulf region’s forward-thinking infrastructure and pro-innovation environment make it the ideal place to do this work.”
“What sets TELUS Digital apart is our ability to combine the precision of a bespoke partner with the scale and experience of a global organization that spans more than 30 countries. We are deeply invested in understanding our clients’ specific challenges rather than selling generic solutions. We like to say that we “fall in love with our clients’ problems” – a mindset that we demonstrate through our hands-on approach, leveraging proprietary GenAI and AI data platforms, and supported by a strong ecosystem of trusted technology partners,” added Mona Kadouh, Managing Director, TELUS Digital Middle East.
