The National Bureau for Revenue (NBR) has launched a new Remote Customer Service Centre through its website, providing a unified digital platform that brings together key services, support channels, and information within a single virtual hub.
The initiative forms part of ongoing government efforts to improve service quality, streamline public services, and advance digital transformation across government entities. The Remote Customer Service Centre features a live chat service that enables customers to submit enquiries, provide feedback, complete transactions, and access NBR services more efficiently.
Customers can use the platform to complete a range of transactions within specified timeframes, access service details, and review frequently asked questions. The center is designed to ensure seamless access to services available through the NBR website and the national portal.
To improve accessibility, the Remote Customer Service Centre offers multiple interactive communication channels, including reporting violations, submitting enquiries and feedback through the Tawasul system, and contacting the 24-hour call center.
Customers can also connect directly with customer service representatives through text chat and video calls via the NBR website for guidance and technical support. The service is available from Sunday to Thursday between 8:00 AM and 4:00 PM
Rana Ebrahim Faqeehi, Chief Executive Officer of NBR, said that the launch of Remote Customer Service Centre reflects the bureau’s commitment to strengthening communication with customers and enhancing service delivery through digital innovation.
She noted that digital transformation has been a strategic priority for NBR since its establishment, supporting the development of an integrated electronic services ecosystem that improves customer experience and operational efficiency.
Faqeehi added that the new platform provides flexible access to a wide range of services through a single interface, helping customers save time and effort while accelerating transaction processing.
The launch comes amid broader government initiatives to modernize public services. More than 1,300 government services have been documented, translated, and published, while 800 services are currently undergoing development and re-engineering across various sectors.
These improvements have been guided by feedback received through the national suggestions and complaints system, Tawasul, investor recommendations, secret shopper assessments, and the implementation of service guides and service level agreements. The initiatives aim to enhance procedural efficiency, improve service quality, strengthen user experience, and support Bahrain’s ongoing digital transformation agenda.
