Bahrain Airport Services (BAS) has signed a contract with the world’s leading specialist in air transport communications and information technology, SITA to implement SITA Airport Management, allowing BAS to manage its ground handler operations as efficiently as possible.
According to the statement, “A key component of the technology upgrade is SITA Mobile Resource Manager which calculates optimal staffing levels, creates optimized rosters, and gives a real-time view of task allocations and activities at Bahrain International Airport (BIA).”
Through the new system, agents will be offered mobile access to enable data entry at the time and place of their operations. The system can also be used by all BAS staff working on shift rosters.
Mohamed Khalil CEO – BAS
“As we phase out manual and paper-based operations, the SITA solution offers the next generation of mobile resource management systems that will enable us to significantly improve our planning and rostering activities. The system will optimize resource deployment for ground handling management at BIA while also assisting us in enhancing planning, operational efficiency, employee management, and customer service.”
As per the statement, the approach ensures the involvement of ground operations staff by using digital PDAs to replace paper-based records of advocacy services provided to airline customers. Further, this technology will assist BAS in evaluating all of its clients’ ground handling SLAs and providing a faster-invoicing cycle.
“We’re excited to partner with Bahrain Airport Services on this project and facilitate the development of a new generation of resource management platforms designed to consolidate data and enable real-time decision-making and cost optimization, while further developing Bahraini talent. Bahrain Airport Services will be able to operate with the highest level of security, reliability, and performance, strengthening Bahrain’s aviation sector,” commented Mr. Hani El-Assaad, President, Middle East & Africa (MEA), SITA.
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