DEWA brings out ‘SOQOOR Program’ to evaluate contractors & consultants

UAE’s state-owned utility service provider, Dubai Electricity and Water Authority (DEWA) has launched the SOQOOR Program to evaluate consultants and contractors during the service application submissions and site operations for their projects.

The first of its kind government program will assess and recognize consultants and contractors in terms of their performance and compliance with requirements, standards, guidelines, terms and conditions of the Authority.

The SOQOOR Program will make sure that contractors and consultants working in infrastructure, distribution and transmission of electricity and water in Dubai adhere to the highest global standards of quality, safety and excellence.

The Program will offer awareness workshops for contractors and consultants to help them further understand the guidelines and requirements to obtain the best results. Further, it will help them get approval on the first application, reduce resubmissions, and decrease or avoid prohibited acts, violations, damages, and fines. 

“DEWA is keen on facilitating and accelerating business, simplifying procedures, and enriching the experience of all stakeholders for mutual benefits. In the Year of the Fiftieth, we are increasing our efforts with qualitative leaps in our performance in the shortest time possible. This is by enhancing team spirit and providing experiences and services that exceed the expectations of our customers and partners. This will continue to enhance DEWA’s position, which has become a globally leading sustainable innovative corporation, surpassing top European and American companies.”

The Program encourages positive competitiveness between stakeholders to help achieve the Dubai Plan 2021 to make Dubai Government a pioneering and excellent government that is proactive and creative in meeting the needs of individuals and society as a whole.

Consultants and Contractors will be evaluated according to the Final Customer Performance Assessment Result (FCPAR), which is calculated by taking the average of the Initial Customer Performance Assessment Result (ICPAR) and the Customer Site Performance Assessment Result (CSAR). 

Consultants and contractors who offer the best performance according to the Program Guide will win recognition and the SOQOOR award. The initiative highlights DEWA’s efforts to become a leading organization in launching innovative programs.

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