State-owned utility service provider, Dubai Electricity and Water Authority (DEWA) has received the Best Creative Electricity and Water Solutions Brand by Global Brands Magazine Awards 2022 in the UK.
This award solidifies DEWA’s global leadership in all areas. Furthermore, the award reflects DEWA’s excellent strategies and its efforts in creativity, innovation, quality, customer service, and distinguished performance, supporting the company’s vision to become a globally leading sustainable innovative corporation.
“In all areas of our work, we are guided by the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, who accepts nothing but first place across all sectors. DEWA provides an environment that supports creativity and innovation, which is at the top of our priorities. This helps achieve the government’s plans and strategies. We have launched several initiatives to improve the customer experience and develop our services and provide them through smart and innovative channels that are available anytime, anywhere.”
“We have developed work mechanisms for assessing customer happiness in a live, direct and continuous manner within an integrated framework for continuous improvement that incorporates strong evaluation and follow-up mechanisms. All this has enabled DEWA to set new global benchmarks in stakeholder happiness in line with the vision of the wise leadership to make Dubai the smartest and happiest city in the world,” Mr. Al Tayer added.
DEWA received many accolades in excellence in 2021, including winning the Sheikh Khalifa Excellence Award (SKEA) in the Elite Category. The company achieved the highest score in the Award history since its launch in 1999, surpassing over 200 local and regional organizations. it also won five awards at the Dubai Government Excellence Awards 2021, with the most prominent award being the Elite Award.
As per the statement, DEWA also received the British Standards Institution (BSI) Kitemark for Innovation, making it the first government organization to receive this certificate at a global level.