UAE’s state-owned utility service provider Dubai Electricity and Water Authority (DEWA) has secured 11 accolades at the prestigious Globee Business Awards in San Francisco, USA, for its excellence across various fields of work.
The 13th Annual Golden Bridge Business and Innovation Awards recognized DEWA with four awards, two gold and two silver. The Authority also secured seven other awards at the 8th Annual 2021 Customer Sales and Service World Awards, including the Grand Globee, four gold, one silver and one bronze awards.
While commenting on the achievement, Mr. Saeed Mohammed Al Tayer, MD and CEO of DEWA, underlined the Authority’s excellence and its continuous efforts to advance the utility sector by adopting innovation as a solid organizational approach.
“The awards DEWA received at Globee Business Awards underline its excellence and global competitiveness, as well as its tireless endeavors to chart a new future for service utilities around the world. This can be achieved by adopting innovation and making it a pivotal element in continuous development, providing a motivational work environment that encourages employees to be creative, as well as using the latest technologies to provide electricity and water services according to the highest standards of availability, reliability and efficiency. This enhances the happiness of customers and society in general, in line with the UAE Centennial 2071, which aims to make the UAE the world’s leading nation by its centennial in 2071.”
At the Golden Bridge Business and Innovation Awards, DEWA won the gold award in the Achievements in User Experience category for its Innovation Experience initiative, which aims to offer a new experience for DEWA’s employees using the products and services of the Innovation and The Future division in order to improve efficiency and effectiveness.
DEWA also secured a gold award in the Aggregation Platform category for its Future Signals Catalogue, which allows the employees to identify the signals of the future to turn them into initiatives to shape the future.
Further, the Authority secured a gold award in the Customer Service Training or Coaching Program of the Year category for its Customer Happiness Pioneers Program. It also won a silver award for Best New Product or Service for Customer Service for its Rammas virtual employee, and another silver accolade in the Customer Service and Support category for changing traditional customer happiness centers into self-service centers during the COVID-19 lockdown.