dnata unveils cloud-based smart freight handling solution in Dubai

By Rahul Vaimal, Associate Editor
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dnata ADM
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One of the world’s largest air services providers, UAE-based Dubai National Air Transport Association (dnata) unveiled a ‘smart’ freight handling platform to support its Dubai operations. 

The new ‘Appointment and Dock Management’ from dnata is a cloud-based platform that enables improved planning, efficient processing and end-to-end transparency of the entire cargo journey leading to considerable benefits to all stakeholders.

The solution which is powered by Siemens Logistics and its subsidiary Siemens Digital Logistics is capable of reducing the average freight handling time at dnata’s cargo terminals by more than 60 percent.

Bernd Struck
Bernd Struck
Senior VP
UAE Cargo &
DWC Airline Services

“We are delighted to offer our partners more value by implementing another innovative solution across our Dubai operations.”

ADM is a crucial element in our digital transformation program. It seamlessly integrates into Calogi, our existing trading platform for the air cargo community, which connects over 800 supply chain partners with 2000 users.”

Michael Reichle, CEO of Siemens Logistics, said: “We offer powerful applications for increasing efficiency in freight and cargo process management. We are proud of how the platform in Dubai has improved our customer’s business processes.”

The new platform allows freight forwarders to book an appointment with the cargo terminal to deliver and pick up consignments. The solution is capable of to intelligently predicting the duration and suggest an appropriate slot based on the historical behavior of the forwarders and the flight schedule.


As one of the world’s leading cargo service providers, dnata handles 700,000 metric tons of cargo per year at the two Dubai airport airports, Dubai International (DXB) and Dubai World Central (DWC). The Appointment and Dock Management (ADM) solution integrates around 800 freight handling agents and manages already more than 600 appointments per day, whereby the system is capable of even more.

Siemens Digital Logistics

Siemens Digital Logistics is a provider of software and consulting solutions for the digital supply chain. ADM is based on the Logistics Platform AX4 which is among the leading IT platforms for managing cross-enterprise supply chain processes and enables digital integration of various players and system environments.