Doha Bank, a premier financial institution in Qatar, has secured four prestigious ISO certifications, reinforcing the bank’s commitment to operational excellence, innovation and customer satisfaction.
The prestigious certifications include ISO 27001:2013 for information security management system, which recognizes the bank’s robust information security framework. This certification ensures the confidentiality, integrity, and availability of sensitive data, strengthening trust among customers and stakeholders.
The second certification, ISO 20000:2018 for IT service management system, highlights Doha Bank’s ability to provide efficient and effective IT services that cater to the needs and expectations of its customers.
Additionally, the bank has obtained ISO 10002:2018 for customer satisfaction and complaints handling system, reflecting its dedication to actively listening to customer feedback and addressing complaints effectively.
The last certification, ISO 9001:2015 for quality management system, demonstrates Doha Bank’s commitment to a comprehensive quality management framework that drives continuous improvement, operational efficiency, and consistent service delivery across all operations.
Sheikh Abdulrahman bin Fahad bin Faisal Al-Thani CEO – Doha Bank Group
“These four ISO certifications are a powerful testament to Doha Bank’s unwavering commitment to excellence. They reflect the hard work and dedication of our team and reinforce our position as a leader in Qatar’s financial sector. We remain committed to providing our customers with the highest quality service and maintaining their trust through robust processes, cutting-edge technology, and a customer-centric approach.”
The certifications fall in line with Doha Bank’s strategic vision of leading Qatar’s financial landscape. By embracing global best practices and prioritizing customer satisfaction, the bank remains committed to transforming the sector and delivering exceptional value to stakeholders.
These achievements further reinforce Doha Bank’s position as a pioneer in financial services, continuously striving for innovation and excellence.
