The National Bank of Kuwait (NBK) has obtained four internationally recognized ISO certifications for its Group Human Resources Department, becoming the first bank in the Gulf Cooperation Council (GCC) to secure this integrated set of specialized certifications in human resources.
The certifications reflect the bank’s adoption of internationally recognized standards in human capital management and talent development, covering employee engagement, recruitment, human capital reporting, competence management, and people development.
ISO 23326:2022 – Human Resource Management (Employee Engagement)
ISO 30414:2025 – Human Capital Reporting and Disclosure
ISO 30405:2023 – Recruitment Guidelines
ISO 10015:2019 – Competence Management and People Development
Together, the certifications cover the full employee lifecycle, from talent acquisition and employee engagement to capability development, performance management, and human capital reporting.
Employee engagement and human capital reporting
The ISO 23326:2022 certification recognizes the bank’s approach to employee engagement and workplace culture. NBK stated that it supports an environment that promotes employee participation, trust, commitment, productivity, and long-term organizational sustainability.
The ISO 30414:2025 certification relates to human capital reporting and disclosure. It reflects the bank’s adoption of internationally recognized methodologies for measuring, analyzing, and reporting human capital metrics.
Recruitment and people development
The ISO 30405:2023 certification recognizes the bank’s recruitment framework and hiring processes.
The ISO 10015:2019 certification focuses on competence management and people development. It reflects the bank’s approach to identifying training requirements, designing development programs, and measuring learning outcomes to improve employee performance and organizational effectiveness.
The bank noted that its human resources strategy is designed to build a workforce capable of responding to changing business requirements while supporting sustainable growth and organizational performance.
The bank noted that its human resources strategy is designed to build a workforce capable of responding to changing business requirements while supporting sustainable growth and organizational performance.
It added that aligning human resources policies with international standards strengthens institutional capabilities and supports an operating model focused on innovation, efficiency, and continuous improvement.
NBK also said the certifications reinforce its position in human capital management within the GCC banking sector and support its commitment to sustainability, operational excellence, and ongoing organizational development.
