US-based Global Innovation Institute (GInI), the world’s leading professional certification, accreditation, and membership association in the field of innovation has awarded its coveted Accredited Innovation Lab (AInL) certification to Dubai Customs Department’s Future Center for Research and Development.
With the achievement, Dubai Customs became the first-ever customs administration in the world to get such a global accreditation.
The certification was awarded by GInI after carefully considering results from various assessments which covered strategy, innovation support, design, infrastructure, security, resources, and innovation maturity.
Commenting on the occasion, Mr. Ahmed Mahboob Musabih, the Director-General of Dubai Customs expressed his happiness on the accomplishment while stating that “Dubai Customs’ steadfast commitment to innovation and service advancement has made us one of the leading, most distinguished customs administrations in the world.”
For his part, Dr. Hussam Juma, Director of Service Innovation and Enterprise Architecture at Dubai Customs said, “This accreditation reflects the success of our approach to the application of new innovation concepts, which fosters a supportive and stimulating environment for innovation within the organization. This is achieved thanks to the government’s orientation to establish such innovation laboratories that support creative thinking in our organizations.”
Dr. Juma further emphasized the highly important role innovation laboratories have in advancing government work and providing appropriate means for research and exploration of new methods of developing state-of-the-art government services.
Dubai Custom’s several innovations such as Al Munasiq smart application, cross-border e-commerce platform, robotic auditing, predictive risk engine and others which use Industry 4.0 technologies of blockchain, artificial intelligence, and big data have been GInI accredited.
Future Center for Research & Development
Operating under Dubai Custom’s Service Innovation Department, the Future Center for Research & Development is engaged in exploring innovation opportunities in the area of customs and trade services by boosting capacities in prototype models, research and development, customer experience, innovation consultancy, and collaboration with internal units and partners in government, private and academic sectors.