Dubai Customs launches detailed guide of its services for traders, businesses

By Amirtha P S, Desk Reporter
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Dubai Customs
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Dubai Customs has launched a comprehensive guide for all the services and facilities it offers to allow traders and businesses, who selected Dubai as their investment destination, to improve their trade and boost their revenues. The guide will be provided to the participants and exhibitors of Expo 2020.

The Dubai Customs, in line with the national efforts and preparations to fulfill the requirements of the agendas including the UAE Centennial 2071 and the 50th year Jubilee, has created a sophisticated smart network of channels that adds a big value to any business activity.

These included the Smart Expo 2020 Customs Channel, dedicated to serving the exhibitors at the global event. The channel was part of the UAE’s nomination portfolio in 2013 to host Expo 2020 in Dubai. Customs centers at Jebel Ali and Al Maktoum International Airport will help complete all Expo’s customs transactions around the clock to ensure streamlined and quick customs processes.

Mr. Ahmed Mahboob Musabih, Director-General of Dubai Customs, “We have many outstanding services that can help advance trade and investments including the Authorised Economic Operator (AEO) program, which was launched at the federal level to enhance external trade. There are now 80 companies’ members in the AEO whose external trade reaches $5.4 billion.”

Dubai Customs has launched a Cross Border eCommerce platform, the first of its kind in the region, to lure more business and investments into the country. The platform aims to increase businesses’ share in the local and regional eCommerce sectors to $6.5 billion by 2024. 

Further, the Dubai Expo participants can benefit from the second phase of the iDeclare App. It enables users to learn about the commodities they need to declare, simply by taking a photo of the item. Users can also learn about the services and amenities available at the Dubai International Airport, including restaurants, free zone, exit gates and others. The app helps the passenger pass through the red lane and complete their customs transactions in less than four minutes.

Ahmed Mahboob Musabih
Ahmed Mahboob Musabih
Director General
Dubai Customs

“All these facilities will not compromise on security. We have in place a number of advanced systems and programs that will help further secure the borders and streamline trade activity. These include the Smart Risk Engine, the Smart Auditing System, the Integrated B2G Business Channel and the Smart Workspace. These sophisticated systems will help ensure 97.8 percent of customs transactions are completed automatically without human intervention.”

Last May, Dubai Customs organized the 5th WCO Global AEO Conference, the first to be held in the region, in cooperation with the World Customs Organisation and the UAE Federal Customs Authority. The conference saw the participation of nearly 100 speakers and 12,000 specialists from 160 countries.

Related: Dubai customs registers $18.2bn worth foreign trade with India in H1 2021


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