Dubai Customs unites with Global Innovation Institute to improve services

By Shilpa Annie Joseph, Official Reporter
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Dubai Customs and Qatari Consulate collaborate
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Dubai Customs has discussed ways to enhance their customs services and boost returns on commercial operations with the Global Innovation Institute (GInI).

The Global Innovation Institute is an international organization providing professional membership, professional certification, and corporate accreditation in the field of innovation.

Dr. Hussam Jumaa, Director of Service Innovation at Dubai Customs, and Mr. Anthony Mills, the Executive Director of the Global GInI, discussed various initiatives to improve strategic services within Dubai Customs, including the unified trade platform, the city experience, and the 360 services policy.

Dr. Jumaa emphasized Dubai Customs’ commitment to achieving the best results in creativity and innovation, stating that innovation has become a solid corporate culture for them.

‘’Dubai Customs applies the latest and most important global standards in innovation and creativity strategy, forming specialized teams in all sectors and departments to stimulate creativity, receive new ideas and innovations, and evaluate and mature them,” Dr. Jumaa added.

The purpose of the successful meeting with the Global Innovation Institute, which was held in accordance with Dubai Customs’ 2021–2026 plan, was to discuss how to develop and improve innovative customs services in line with global trends, as per Dr. Jumaa.

According to the statement, Dubai Customs achieved an unprecedented global achievement by obtaining the Innovative Organization certification at the pioneering level from the Global Innovation Institute, becoming the first customs institution in the world and the first government organization in the UAE and the Middle East to obtain this recognition.

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