A Memorandum of Understanding (MoU) was signed by the Dubai Department of Finance (DoF) and the Central Bank of the UAE (CBUAE) to facilitate the payment of fees owed by consumers to government agencies in Dubai.
The step is intended at improving the UAE’s public services digital transformation services.
The MoU was signed by the Governor of the Central Bank of the UAE, Abdulhamid M. Saeed Alahmadi, and the Director-General of Dubai’s Department of Finance, Abdulrahman Saleh Al Saleh.
To ease customer transactions through various banks in the UAE, government agencies in Dubai and their clients can now access CBUAE’s direct debit service. The purpose of the service is to strengthen the relationship between the DoF and all parties while ensuring improved productivity in the collection process.
By outlining common problems and effective solutions in line with the best interest of the public, the MoU specifies the creation of a comprehensive action plan. It also includes developing the procedures required to ensure continuous technical communication between the two parties.
“This agreement reinforces the UAE’s ambitious journey towards digital transformation. It is a testament to CBUAE’s continuous efforts to effectively contribute to the achievement of this transformation as we aim to support institutions and ensure their services are of the highest standard, agility and efficiency”.
Mr. Al Saleh said, “This MoU will provide consumers with access to a streamlined payment process as we aim to support the UAE’s strategy towards digital adoption. This achievement is part of our keenness to raise the happiness of customers by improving the quality of the services provided and by offering secure, fast and effective payment channels”.