Dubai Economy honors 27th ‘Business Excellence Award’ winners

By Amirtha P S, Desk Reporter
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Dubai Economy hosted an online ceremony under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to honor 26 winners of its 2020 Business Excellence Awards.

The prestigious awards recognize the outstanding efforts and commitment of the organizations towards adopting best practices and achieving excellence in diverse disciplines of business.

The virtual event had more than 500 attendees from varied business sectors, industries as well as the government sector to celebrate the 27th cycle of the awards along with representatives from the winning entities.

Sami Al Qamzi
Sami Al Qamzi
Director-General
Dubai Economy

“We were delighted to see that the overall number of applicants in the 2020 cycle of the Business Excellence Awards remained the same as in the previous cycle despite the prevailing challenges. Most recently, and more importantly, the Awards have been instrumental in enabling businesses to adapt to disruptive changes and sustain growth post-COVID. ‘Adaptive Capacity’ was an additional criterion in the evaluations and assessment of the Awards in the latest cycle. We also found that the health and safety compliance rate among members in the Dubai Service Excellence Scheme post-COVID was over 90 percent. It indicates the special attention given to monitoring excellence practices among participants in the Business Excellence Awards, and the level of knowledge they all share.”

Samsung Gulf Electronics-Customer Service Department (Services sector) was named the winner of the coveted Dubai Quality Global Award 2021 while Transguard (Logistics sector) won the Dubai Quality Gold Award. The Dubai Quality Award went to Aster Pharmacy Group (Healthcare sector) and Bvlgari Resort Dubai (Tourism sector).

AG Power and Bu Haleeba Contracting (both from the Construction sector) shared the Dubai Quality Appreciation Award, with the Emirates Institute for Banking and Financial Studies (Education sector).

Sharjah Islamic Bank (Social Media) and 6th Street (Mobile App) were the winners in the Smart Services sector, added this year to the Best Service Performance Brand award in the Dubai Service Excellence Scheme (DSES). 

The other winners of the Best Service Performance Brand Award 2021 were, The Dubai Mall (Shopping Centres), Carters (Fashion Retail), National Bonds (Services), Aster Pharmacy (Health & Wellness), Global Village (Hospitality & Entertainment), aswaaq retail (Hypermarkets & General Retail), American Tourister (Hypermarkets & General Retail), Eros Electricals (Specialised Retail), and Matalan (GCC).

The 2021 Best Service Performance Outlets in DSES included, G2000 – Abu Dhabi Mall (Fashion Retail), RAKBANK – Al Rams Branch (Services), Al Rostamani Intl Ex – Nasser Square (Services), Health First Pharmacy 23 – Ghaleelah (Health & Wellness), India Palace Restaurant – RAK Mall (Hospitality & Entertainment), Lulu Hypermarket – Karama (Hypermarkets & General Retail), Geekay Games – Bawadi Mall (Specialized Retail) and Infiniti – Sheikh Zayed Road (Specialized Retail).

Related: DIFC FinTech Hive titled ‘World’s Best Innovation Labs’ by Global Finance


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