According to Mr. Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of Dubai’s Roads and Transport Authority (RTA), the overall revenue collected by RTA via digital channels (e-payment portal and smart kiosks) in 2020 touched $722 billion.
In the same year, the number of digital transactions reached 527.14 million, the number of digital platform users touched 2.16 million, and the number of smart app downloads was 6.13 million.
“Achieving these indicators is a result of RTA’s implementation of the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister of the UAE, Ruler of Dubai, and the instructions of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, to transform Dubai into the smartest city in the world that offers services via smart channels 24/7.”
Mr. Al Tayer further noted that the rate of digitization of RTA transactions exceeded 91 percent, with a 96.2 percent customer satisfaction rating index.
RTA was one of the first government agencies to convert all consumer transactions into smart services with creative designs and accessibility. As a result, RTA was able to maintain company operations and provide high-quality customer support during the COVID-19 lockout.
Furthermore, Mr. Al Tayer explains that “RTA is currently updating and following-up the implementation of 111 projects as part of its digital strategy 2020-2024. It intends to launch a roadmap of future technologies in the last quarter of this year, and undertake a roadmap of the 5th generation technologies in the second quarter of next year. The magnitude of RTA’s big data by the end of 2020 amounted to 127 terabytes, which is equivalent to archiving 64 billion papers. The number of smart screens installed by RTA amounted to 970 screens.”