Emirates NBD honored for its Robotic Process Automation program

By Rahul Vaimal, Associate Editor
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Emirates NBD
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Dubai government-owned bank, Emirates NBD has been recognized as the Best Process Automation Implementation, at The Asian Banker Financial Technology Innovation Awards 2020.

The award is a top global honor for Emirates NBD for implementing Robotic Process Automation (RPA) program to mitigate the risk involved in its journey towards paperless administration, process efficiency and building customer experience.

The bank has been successful in implementing the automation that is unique in the Middle East with over 100 RPA solutions deployed across retail, corporate and compliance functions.

Being an early adopter of digitalization and innovation in the banking sector, Emirates NBD has invested nearly $272 million over three years to digitalize customer interactions and processes. The bank has implemented agile development by building an in-house team of RPA developers, testers, engineers, architects and analysts.

Abdulla Qassem
Abdulla Qassem Group Chief Operating Officer
Emirates NBD

“We are honored to receive this international commendation for the implementation of our RPA Programme at The Asian Banker Financial Technology Innovation Awards 2020. In the face of COVID-19, our unwavering dedication and investment in digital transformation have proven the critical significance and strength of innovation in the banking sector. The award marks a great achievement for Emirates NBD’s Intelligent Robotic Automation practice, reinforcing the bank’s status as a leader in the region.”

Commenting on the achievement, Evans Munyuki, Group Chief Digital Officer, Emirates NBD, said, “Automation is part of the fuel for innovation, digital transformation and growth and with the ever-changing needs and expectations of both our customers and teams. We have successfully implemented process automation solutions across many of Emirates NBD’s operations and business units to enhance the infrastructure which powers the banking experience for our stakeholders.”

“We have introduced industry-first RPA technologies that empower organizations to rapidly start and scale their automation journey. And, we are poised to strengthen our focus on Cloud and AI, as our product portfolio continues to grow to empower the workforce of the future by increasing efficiencies in the front office, back office and every office,” said Milan Sheth, Executive Vice President, IMEA, Automation Anywhere.

‘The Asian Banker Financial Technology Innovation Awards’ initiated in 2006 is a program designed to recognize annual achievement as well as identify emerging best practices in the implementation of technology in banking operations. The award evaluates both project implementation and sustainable business impact and its identities best examples of cooperation between financial institutions and their strategic IT service providers.