Kuwait’s Burgan Bank unveils ‘Banki’; an AI-powered chat-bot for users

Banki will serve customers with information related to products and services immediately

By Rahul Vaimal, Associate Editor
  • Follow author on
Representational Image

Kuwait-based Burgan Bank has unveiled its voice-enabled banking chatbot, Banki which is powered by artificial intelligence (AI). 

The electronic virtual assistant has been developed to assist customers in a safe, secure and timely manner. Banki employs the latest in AI and Natural Language Processing (NLP), to better recognize customer inquiries and facilitate relevant and contextual responses from innumerable sources accordingly.

Burgan denoted that customers could now obtain information related to products and services immediately by chatting with ‘Banki’ in both voice and text available in Arabic and English languages instead of searching, browsing, clicking buttons, or waiting on a call. It will be available round the clock to serve any customer with their banking needs.

Masaud Hayat
Vice-Chairman and Group CEO
Burgan Bank

“Burgan Bank adopts modern and pioneering services and technologies in line with current market trends which are leading to a shift in the way banks work and perform. With evolving customer expectations, we believe that AI is the key to creating personalized and better customer experiences across digital channels.”

“The bank is investing in conversational AI as part of its strategy to empower customers and provide them with deeper insights into making better financial decisions as they make everyday purchases or prepare for life’s biggest moments,” Mr. Hayat appended.

Group Chief Operations and Technology Officer Venkat Menon stated: “We are laying a very solid foundation for the transition to the next phase of artificial intelligence-based voice and chat enabled ‘conversational banking’.”

“Our goal is to ensure the entire service experience is seamless and more personalized with instant responses so that the chatbot can evolve and act as a banking assistant in the future, affirmed Mr. Menon.

“Burgan Bank customers can begin engaging and interacting with Banki currently on the official website in their preferred language, with the service launching soon on the bank’s social media platforms as well,” Mr. Menon replied.