The Saudi National Water Company (NWC) and upsource by solutions, a subsidiary of solutions by stc and a leading provider of business process outsourcing services, have signed an agreement to develop customer experience management services in the water distribution sector.
The partnership is part of both parties’ efforts to raise the standard of services and achieve operational excellence.
The SAR 94 million ($25 million) agreement includes the provision of voice interaction services and the management and operation of the unified call center for customers of the Saudi water distribution sector.
NWC emphasized that this agreement marks the beginning of broader cooperation in the future between the two parties, which will include a full range of customer interaction channels.
The agreement reflects upsource by solutions’ commitment to support vital sectors in the Kingdom, especially the public utilities sector, which is a key pillar in improving the quality of life, and ensuring the sustainability of services and infrastructure. The agreement also comes as part of its strategy to expand its service portfolio, and strengthen its presence in the Saudi business market.
This cooperation aims to improve the efficiency of the services provided to NWC customers through providing prompt and effective support, as well as advanced technology solutions that enhance customer experience and meet their needs.
Driven by the national digital transformation objectives and Saudi Vision 2030, NWC emphasized its commitment to its customers by implementing such development programs aimed at providing integrated customer experience and achieving the highest levels of operational efficiency. Moreover, this agreement reflects NWC’s commitment to providing high-quality services that meet the aspirations of its customers and boost their satisfaction.
