Qatar International Islamic Bank (QIIB) has received ‘Customer Engagement Leader Award’ by Ooredoo for the bank’s exceptional contribution to the local banking sector and its excellence in customer service.
The bank was honored during a ceremony held by Ooredoo at the Mondrian Doha Hotel, which marks the 15th anniversary of its Nojoom Rewards Program.
Dr. Abdulbasit Ahmed al-Shaibei CEO – QIIB
“We are pleased to have established a strategic relationship with Ooredoo for a long time and look forward to enhancing it through various projects and partnerships that bring added value to both parties. We extend our gratitude to Ooredoo for this initiative and the award, which we received based on several key performance indicators where we excelled. Our collaboration with Ooredoo is built on shared values and goals, such as providing high-quality services, delivering the best to our customers, enhancing efficiency, excelling in digital solutions, and keeping up with global developments.”
The CEO also highlighted that the bank is delighted to receive this award from Ooredoo, a pioneering company with presence beyond local and regional markets. The award highlights the bank’s commitment to providing customers with top-tier services and products.
Dr. al-Shaibei also stated that, “We continuously strive to meet and exceed customer expectations, which is reflected on our steadily growing customer base and the positive feedback we receive, particularly regarding our loyalty and rewards programs. Customer engagement has multiple dimensions, including direct interaction by responding to customer needs and facilitating seamless communication channels—whether in person or through digital platforms, which have become a cornerstone of effective customer interaction. We greatly benefit from Ooredoo’s expertise and advanced capabilities in enhancing customer service.”
As a part of QIIB’s dedication to elevating the customer experience, the bank has made substantial investments in cutting-edge products and services that have received exceptional engagement from various customer segments.
“We have also attracted new customers, driven by the positive experiences of our existing clients—whether through our QIIB Points Loyalty Program, our innovative offerings such as the ‘Joud’ savings account, or the exclusive campaigns and promotions featuring attractive prizes, including luxury apartments, high-end cars, travel packages, and more,” added Dr. al-Shaibei.
