The Digital Government Authority (DGA) has launched the Digital Transformation Index 2026, a comprehensive framework designed to enhance digital performance, improve service quality, and strengthen the Kingdom’s competitiveness in global digital rankings.
The initiative marks a significant step in Saudi Arabia’s ongoing efforts to accelerate digital transformation across government entities, with a strong emphasis on improving user experience and delivering measurable outcomes.
The updated index serves as both an assessment and enablement tool, guiding entities toward more efficient, data-driven, and citizen-centric services.
Governor of the DGA, Ahmed Alsuwaiyan, highlighted that the index, noting that it has transitioned from a compliance-focused mechanism into a strategic platform that empowers government entities to build capabilities and achieve tangible improvements in performance.
He emphasized that the enhanced framework aligns closely with the objectives of Saudi Vision 2030, particularly in driving innovation, efficiency, and quality in public sector outcomes.
The 2026 cycle introduces several methodological refinements, including updates to the Digital Transformation Basic Standards to ensure alignment with international best practices.
A key addition is the Website and Digital Content Efficiency Index, a new sub-indicator aimed at improving the quality, accessibility, and management of digital content across government platforms.
The launch phase began with a large-scale remote workshop that brought together more than 2,800 specialists from 249 government entities, reflecting broad institutional engagement in the Kingdom’s digital transformation journey.
The updated framework now comprises 89 criteria, streamlined from 95 in the previous cycle, to provide more focused and impactful evaluation metrics.
Performance in the 2025 cycle demonstrated strong progress, with 240 participating entities achieving an overall score of 88.30 percent. Notably, 26 entities reached the ‘innovation’ level, underscoring the growing maturity of digital capabilities within the Saudi public sector.
