Tech Mahindra, a leading global provider of technology consulting and digital solutions to enterprises across industries, has partnered with NVIDIA to introduce an industry-first AI-powered Telco Network Operations Reasoning Agent.
The solution helps Communication Service Providers (CSPs) fast-track their transition to Level 4+ (L4+) autonomous networks by transforming traditional Network Operations Centers (NOCs) into intelligent, closed-loop environments.
Delivered through Tech Mahindra’s Orion platform, it combines advanced AI engineering, telecom domain expertise, and human-in-the-loop design. The framework ensures enterprise-grade trust by operating without customer or Personally Identifiable Information (PII), enabling CSPs to deploy AI securely while maintaining strict data privacy and governance standards. The collaboration underscores Tech Mahindra’s strength in delivering scalable, production-ready AI to accelerate L4+ network autonomy.
At its core, the AI reasoning agent embeds contextual intelligence directly into network operations, moving beyond rule-based automation. It enables autonomous alarm validation, root-cause analysis, and issue resolution across OSS and BSS systems, reducing incident response times, improving operational consistency, and enhancing customer experience.
The solution is highly extensible. Once CSPs implement a foundational Large Telco Model, they can develop and scale domain-specific reasoning agents that integrate seamlessly with existing data lakes, tools, and workflows.
Built on NVIDIA AI Enterprise, the customized reasoning model, trained on synthetic and anonymized data using NVIDIA NeMo and deployed via NVIDIA NIM inference microservices, achieved a 2-3 times accuracy improvement over non-fine-tuned models.
“Network operations centers still rely on rule-based, open-loop workflows with significant manual intervention. Engineers continue to spend considerable time correlating alarms, logs, and performance data across systems, impacting resolution times and operational efficiency. Our collaboration with NVIDIA addresses this challenge by embedding AI-driven reasoning into the core of network operations. By enabling intelligent, closed-loop execution, we are helping Communication Service Providers (CSPs) move decisively toward simplified operations aligned with L4+ autonomous network ambitions.”
Chris Penrose, Vice President, Global Business Development – Telecom, NVIDIA, said that, “Network operations demand rapid decision-making across complex, real-time environments. By combining NVIDIA’s AI software stack with Tech Mahindra’s deep telecom expertise, this collaboration enables CSPs to deploy reasoning-based AI systems that can act, adapt, and learn within live NOC environments. Together, we are laying the groundwork for a new era of autonomous, resilient, and intelligent networks.”
The shift to autonomous networks is iterative and ecosystem-led, with modular architectures and reusable pipelines enabling CSPs to adopt AI reasoning gradually and scale it across operations. The collaboration reinforces Tech Mahindra’s commitment to advancing AI innovation in telecom, redefining network operations through intelligent automation, deep learning, and multimodal AI.
