The United Arab Emirates (UAE), represented by its official postal service provider Emirates Post, has secured the top position globally in the highly competitive Customer Service category for outstanding express mail services, reflecting its dedication to excellence and customer satisfaction in the international postal sector.
It has also been honored with the Gold Performance Award for 2024, a prestigious recognition presented by the Universal Postal Union (UPU) through its Express Mail Service Cooperative (EMS). The awards were presented at the official meeting preceding the launch of the 28th Universal Postal Congress, Dubai 2025, a prominent event for the international postal services sector, hosted by the UAE from September 8 to 19.
The awards highlight the UAE’s forward-thinking vision in developing a smart services infrastructure that upholds the highest standards of efficiency, quality, and reliability. This accomplishment reinforces the country’s stature as a global leader in the logistics sector. The UAE earned the Gold Performance Award following a comprehensive evaluation.
Operational efficiency on postal services across multiple areas were measured, including international networks, customer satisfaction, responsiveness, and adherence to delivery schedules. Performance indicators were exceptionally high, ranging from 95 percent to 98 percent throughout all service stages, from shipment receipt to final delivery, including post-delivery support.
Winning the first place in the Customer Service category in postal services highlights the impact of ongoing investments in digital customer experience initiatives and the development of intelligent and responsive service channels, underscoring the country’s commitment to achieving organizational excellence.
Tariq Al Wahedi, Group CEO – 7X
“This recognition highlights our wise leadership’s vision of utilizing innovation to elevate the UAE’s position on the global stage and also reinforces our dedication to developing an advanced postal system. We consider this achievement as a launchpad for the Emirates Post to move toward an even more ambitious phase, where we will continue to strengthen the UAE’s leadership in the sector and contribute to shaping the future of global postal services through strategic partnerships, sustainable digital solutions, and high-performance operations.”
This achievement showcases the success of the UAE Centennial Plan 2071 in driving economic growth, digital transformation, and global logistics integration. It demonstrates how the plan’s long-term vision is enhancing the country’s competitiveness and positioning the UAE as a global leader in key sectors, including the postal industry.
