The Bahraini Ministry of Transportation and Telecommunications has upgraded its postal item delivery service, introducing a digital platform that offers faster, more flexible collection options for domestic and international express, registered, regular mail and parcels as part of efforts to improve public service quality.
The ministry said processing time has been reduced from three working days to one working day. Customers now receive an interactive SMS when their postal items arrive, enabling them to choose their preferred collection method and time.
The upgrade also simplifies collection procedures, improves the user interface, enhances supporting systems, standardizes service information across all channels and reduces the service-level agreement (SLA) by 25 percent, resulting in faster delivery and improved service quality.
Fatima Abdulla Al Dhaen, Undersecretary for Land Transport and Post at the Bahrain Ministry of Transportation and Telecommunications, said that the enhancement reflects the ministry’s commitment to adopting innovative digital solutions and re-engineering government services in line with best practices to improve customer experience, increase postal service efficiency and provide faster, more flexible and higher-quality services.
She added that the upgraded service demonstrates the ministry’s commitment to continuously developing postal services by simplifying procedures and using modern technologies to automate processes, reducing the time and effort required by customers, improving operational efficiency and supporting the government’s digital transformation and service quality goals.
The ministry stated that more than 1,300 government services have been documented, translated and published as part of wider government service development efforts, while around 800 services are undergoing development and re-engineering across various sectors.
It noted that the initiatives are based on proposals and feedback received through the National System for Suggestions and Complaints (Tawasul), investor feedback and secret shopper reports assessing government services, in addition to the introduction of guidance manuals and service-level agreements.
The ministry added that the initiatives are aimed at improving procedural efficiency, enhancing service quality, strengthening customer experience and supporting the government’s digital transformation program.
