UAE’s state-owned utility service provider, Dubai Electricity and Water Authority (DEWA) has started offering its smart services on the US-based eCommerce giant’s smart speakers, Amazon Alexa in Arabic, becoming the first government utility in the world to provide this facility.
With this new service, the customers can now review their monthly bills in Arabic, check past statements, details of electricity and water consumption, their carbon footprint, as well as connect their DEWA account to other Amazon accounts. Customers can also benefit from Rammas, DEWA’s virtual employee, which uses Artificial Intelligence (AI) on Alexa devices to answer their queries in Arabic.
Further, DEWA customers can benefit from the Smart Living initiative, which allows them to make smart decisions to reduce their consumption proactively and solve problems for increased consumption or wastage on their own without contacting the authority.
Saeed Mohammed Al Tayer MD & CEO – DEWA
“We are proud that DEWA is the first government utility in the world that provides its services in Arabic on Amazon Alexa. This reflects DEWA’s continuous efforts to achieve the maximum benefit from AI and disruptive technologies to provide the best smart services to its customers. DEWA was the first government entity in the UAE to add Rammas to this innovative technology since 2017 to enable customers to enquire about their bills anytime. Moreover, DEWA enables its customers to complete their transactions anytime and anywhere easily and safely on its website and smart app as well as other smart and digital channels.”
“We’re very excited to see DEWA making their services available to its customers on Alexa, introducing an innovative and more sustainable way of engaging with government utilities. Just by using their voice, customers benefit from a broad range of innovative DEWA services that not only save time and resources but also provide inspiration to lead a more sustainable life,” said Mr. Eric Saarnio, Vice President of Devices and Services, Amazon.
Smart adoption of DEWA’s services reached 98.9 percent in the third quarter of 2021. DEWA received the 100 percent Paperless Stamp from Dubai Digital Authority, recognizing its efforts in completing the digital transformation of all its services and operations. The authority also offers Rammas services in Arabic and English on its website, smart app, Facebook, Google Assistant, robots, and WhatsApp.
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