Zain Bahrain picks Finland-based Tecnotree for digital transformation

By Shilpa Annie Joseph, Desk Reporter
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Bahrain’s leading Mobile Broadband network operator Zain Bahrain has selected the global provider of Digital Business Support Systems (BSS), Tecnotree in order to drive its digital BSS transformation.

According to the statement, Tecnotree’s alliance with Zain intends to strengthen the company’s focus on providing a great customer experience while also reducing time-to-market. Through a multi-speed digital architecture, the project will transform Zain’s BSS infrastructure into an open ecosystem capable of supporting Zain’s vision.

Zain Bahrain aims to be Kingdom’s premier ICT and digital lifestyle provider, with a deep commitment to consumers that drives the company to reinvent, change, and lead the country toward a successful digital future.

Ali Al Yaham
Ali Al Yaham
Director – Technology
Zain Bahrain

“Choosing Tecnotree as a strategic partner for transforming our legacy BSS infrastructure is a significant milestone in our vision of building a digital future. Innovation is in the DNA of Zain, and Tecnotree’s Finnish innovation will form the cornerstone of our digital transformation journey. This is going to empower our customers with enhanced digital experiences, and will enable us to become more agile, efficient, and customer-centric in this rapidly evolving telecom market.”

As per the statement, the multi-year engagement between Zain Bahrain and Tecnotree covers the entire journey of deployment and the management of the Digital BSS 5 products, which includes commissioning, integration as well as support. The first phase will involve transforming the Enterprise business line, while the subsequent phases will cover the Retail and Wholesale business.

“We are excited about our award-winning Digital BSS Suite being selected by Zain to support their digital transformation journey and are confident that this strategic partnership will enable an enhanced value proposition for their customers. We look forward to using our market-proven framework, products, and experiences to fuel Zain’s goal of becoming a trendsetter in the digital revolution and provide a world-class customer experience,” commented Ms. Padma Ravichander, CEO of Tecnotree.

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