Abu Dhabi’s Daman brings out first digital smart branch in GCC

Government affiliated health insurance company in Abu Dhabi, Daman has rolled out the first digital smart branch service in the GCC health insurance sector, the Hayakom-Thiqa smart branch.

The innovative smart branch offers all the services of a Thiqa branch and works through an advanced and cutting-edge appointment system that enables its members to select a suitable time to virtually meet a Thiqa representative. 

Through the new system, individuals can electronically share documents and discuss their policies with a customer advisor, delivering the same capabilities as an in-person visit to a branch. 

“We are delighted to be further enhancing the smart solutions available to our members and customers. The launch of the Hayakom-Thiqa Smart Branch demonstrates how Daman continues to reimagine the provision of straightforward and continued access to our products and services. Our Smart Branch complements the broader range of digital solutions and services that we have enabled over recent years, including our Daman and Thiqa applications and online services.”

Being a long-term partner of the government of Abu Dhabi, Daman has widely collaborated with designing and implementing a healthcare system that offers customers an ever-increasing collection of advanced, convenient digital solutions in line with the vision of the leadership. 

“Through such a partnership, we are able to maintain our long-term strategic investments in our technology. These efforts have powered the development of advanced and robust IT infrastructure which provides members with an ever greater suite of digital solutions, making health insurance simple and straightforward,” Mr. Al Mehyas stated.

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