Bahrain-based leading commercial bank, Bahrain Islamic Bank (BisB) has launched its fully revamped design for the Bank’s Financial Mall located in Riffa, as part of its simplicity through digitization strategy.
Riffa Innovation Hub, the new space combines the best of both traditional and digital experiences in a single space.
According to the reports, “With one floor dedicated to traditional customer service representatives complete with customer service agents offering their usual services, as well as a fully-fledged digital floor with self-service machines and digital services dedicated to its customers that prefer to complete their banking transactions independently, the Hub also contains the locally-owned coffee shop, Roast.”
“The Riffa Innovation Hub will be a place beyond banking, not only because it combines the best of the digital and traditional worlds, offering a completely unique and seamless experience that caters to all our customers, but also because we’ll be opening up a coffee shop in the same space so you can grab a cup of coffee with a friend. It’s a complete gamechanger for the traditional customer experience, offering simplified service while introducing a new lifestyle-based concept to meet our valued customers’ needs.”
Ms. Dalal Al Qais, Chief of Retail Banking at BisB said, “This will be a new way forward for all our Financial Malls, as part of our promise to simplify money matters, ultimately transforming the traditional customer experience to one that is both digital and modern- the Riffa Innovation Hub will usher in the future of Banking. This is a milestone moment for BisB, and although we look forward to receiving our customers to this brand-new concept, we still encourage our customers to make use of our services available online considering the current situation.”
“We are also excited to be part of a new concept for the banking industry, and look forward to serving premium coffee to both the employees of BisB and customers that come to the Riffa Innovation Hub,” noted Mr. Sadiq Al Thahaba, Founder and CEO of Roast Coffee Shop.
Customers can perform a variety of operations without the need for human involvement on the entirely digital floor, including cardless cash withdrawals and deposits, account statement printing, chequebook printing, and fast card issuance via a dedicated self-service kiosk. Furthermore, the customers can open accounts, apply for financing, maintain or update their records and even speak to a bank representative through a video screen as an added option.