BNET proposes new broadband internet portability process for users

Bahrain Network (BNET), the region’s National Broadband framework, has announced the launch and implementation of its new portability process for broadband Internet.

The new portability process will enable end-users to transfer their broadband services to their preferred service provider with minimal service disruption and with the ability to keep the same number.

Customers can interact directly with the new service provider of their choice to begin the transfer process. Customers will be invoiced by the old provider for any fees due until the transfer date. This streamlined process will contribute to creating effective and sustainable market competition between service providers.

It’s worth noting that, in response to service providers’ requests, BNET has taken the initiative to offer this process to the Kingdom’s telecommunications sector. Following the sector’s approval of the initiative, BNET has begun the implementation process in accordance with the time plan set.

“In BNET we seek to achieve one of our strategic goals by presenting the portability process, which ensures the Kingdom’s Telecommunication sector’s competitiveness and market adaptability through facilitating and encouraging fair competition among local operators. BNET will continue to work on enhancing this process with the aim of achieving a smooth transition with minimum disruption, as we are very keen to provide the best services to improve and enhance the end-user experience.”

BNET is responsible for the design, construction and operation of Fiber infrastructure in the region. BNET’s operations are governed by the Kingdom’s telecommunication policy and directions through the Telecommunications Regulatory Authority (TRA).

Earlier this year, BNET introduced a Network Emergency Response Centre (NERC) in order to respond to the reports of network infrastructure disruption.

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